Ashfield, 28th February 2014
VITALCALL Statement in response to the ARTICLE PUBLISHED ON THE ARMIDALE EXPRESS ON 28TH FEBRUARY, 2014
VitalCall is committed to the safety and wellbeing of our customers. We are committed to ensure our products meet the highest standards of performance, reliability and dependability. And we work closely with other stakeholders in the community to ensure our products operate in a safe and reliable manner.
The situation described by the Armidale Express with respect to VitalCall systems working on the NBN are related to the requirement of a Retail Service Provider (RSP) to correctly install the NBN equipment without interrupting the VitalCall service.
VitalCall has been working together with the NBN and Retail Service Providers to ensure its services remain functional in NBN roll-out areas. Written communications have been sent to VitalCall customers and published on our website to reassure them and advise of the best procedure when signing up for NBN services.
In brief, customers are asked to contact VitalCall on 1300 728 254 so we can ensure they have the right VitalCall system in place. A few scenarios apply:
If the NBN is already installed in their home – Customers are being advised to contact VitalCall as soon as possible on 1300 728 254 so that we can ensure they have an NBN-compatible unit. A test alarm will be placed to the VitalCall 24/7 monitoring centre, and if necessary, VitalCall will send a technical expert on site to ensure the VitalCall system has been correctly connected by the Retail Service Provider.
If the NBN is not yet installed, but is coming to their area – customers are advised to contact VitalCall on 1300 728 254 prior to signing any agreement with the Retail Service provider, so that we can ensure they have an NBN-compatible system. Customers should also advise any Retail Service Provider that they have a medical alarm and will need a backup battery. After the NBN has been installed, a test alarm will be placed to the VitalCall 24/7 monitoring centre, and if necessary, VitalCall will send a technical expert on site to ensure the VitalCall system is correctly connected by the Retail Service Provider.
VitalCall has been working with both the NBN Co and Registered Retail Service Providers (RSPs) to ensure our customers have continuity of service when they switch to the NBN. For more details on how VitalCall works over the NBN, please visit http://www.vitalcall.com.au/news/24-02-2014/vitalcall-alarms-on-the-nbn
Customers with queries should contact the VitalCall NBN hotline:
1300 728 254
For any further media queries, please contact:
Gui Feijo, Brand Manager VitalCall
(02) 9581 6420 | 0401 779 654 | firstname.lastname@example.org
VitalCall® is a registered trademark of Chubb Fire & Security Pty Ltd ABN 47 000 067 541. Copyright © 2014 Chubb Fire & Security Pty Ltd. All rights reserved.