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You may be able to access VitalCall at a discounted price or even free of charge.

Families & Users

Funding for VitalCall

Did you know that the Department of Veteran Affairs (DVA) will subsidise VitalCall to Gold Card members? If your family member has a clinically assessed need, they could be eligible to receive VitalCall free of charge to remain safe and independent in their own home.


How does DVA funding for medical alarms work?

VitalCall has been providing medical alert devices to the Department of Veterans Affairs for over 17 years. We're part of the Rehabilitation Appliances Program (RAP) that provides funding for personal emergency alarms.

To receive DVA funding, they will first need:

  1. A referral from you as their Health Care Professional (click here)
  2. Their referral will be sent to the Department of Veterans Affairs and, if approved, VitalCall will receive their order directly from the DVA
  3. Once we receive the order, we'll contact your loved one to arrange a suitable time for one of our representatives to visit their home and install their VitalCall

What should I do next?

If your family member is DVA eligible, you should first speak to their doctor or Healthcare Professional about being referred to VitalCall.

To find out more about DVA funding eligibility, you can contact the Department of Veterans on 133 254, or visit the DVA website www.dva.gov.au


Other types of funding

Certain states and territories also have schemes that may enable you to receive VitalCall at a discounted price or free of charge.

Those may include corporate groups such as ADSSI, Transition Care, Legacy and more than 100 other aged care and corporate groups for elderly people.

For more information contact:
Aged Care Information line on 1800 200 422 or click here

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