Families & Users
Whilst we think one cannot put a price on the safety of their loved ones, there are a few basic fees associated with the VitalCall service. Please remember – VitalCall is a 24/7/365 service, with the highest standards to ensure the safety of our customers.
In-home demonstration: FREE
During an in-home demonstration, a qualified VitalCall professional will come to your loved one’s home and demonstrate how VitalCall works. They will show your loved ones how to operate the machine and the pendant, go through the benefits of our service and ensure the customer has a clear understanding of what we do to help them stay safer at home. Most importantly, this is where we understand your loved one’s needs.
Once-off Installation fee: Starting from $149.00*
If the customer decides to go ahead upon demonstration, a once-off installation fee is required which includes the commissioning of the unit, as well as range testing around all areas of the customer’s home. VitalCall requires all of its units to be installed by an approved VitalCall professional, to ensure it is done correctly and in line with our high standards.
Monthly rental/monitoring fee: Starting from $40.00*
The monthly rental/monitoring fee covers all costs associated with the equipment you rent from VitalCall and through which we deliver our monitoring service. This will cover the monthly testing, 24/7/365 monitoring and emergency response, SIM costs and equipment maintenance. Please see terms and conditions of sale for more details.
Accessories (optional): Please consult with VitalCall customer service team
There are several accessories such as for example lockboxes, fixed button universal transmitters, easy press pendants (for those with arthritis) and blow switches (for those who have limited or no use of their hands). These accessories can be connected to your VitalCall, and depending on their medical conditions, some customers may require additional accessories. We recommend you discuss your individual situation with a VitalCall customer service representative so we can tailor the right solution for you.
Methods of payment:
With VitalCall, we give you the flexibility of paying for the service on a monthly, quarterly or yearly basis. We won't ask you to sign a long-term contract, face hidden costs or buy special equipment. THERE ARE NO LOCK-IN CONTRACTS WITH VITALCALL. That’s peace of mind not only for you and your family, but also for your wallet! We also offer customers the convenience of direct debit, it’s easier!
*Important note: Prices above are available for new customers only.
Please call 1300 360 808 or request a free in-home demonstration to get started.