Why choose VitalCall?

When we grow older, we become more easily distressed by situations that may become potentially harmful. VitalCall is a service where help is only a phone call away. From time to time people need help for a range of reasons including: 

• a slip or fall around the home
• a broken salad bowl with glass scattered around the floor
• a potential flood after a recent rain pour
• a sudden chest pain whilst doing the laundry

These situations are all potentially dangerous if help is not promptly requested.

You don’t need to be close to your phone. VitalCall is as close as the press of a button. VitalCall pendants can be worn around the neck or wrist. Our response operators will dispatch help, by asking you if we need to call an ambulance, or a neighbour. One of our caring response operators will also stay on the line with you, until help arrives. 

Maintenance of the VitalCall unit  is taken care of. Should your unit get damaged, we will replace it with a new unit. Most VitalCall systems are set up to test the system is fully working once every 34 days. You don’t pay extra for this service. The VitalCall system also has an exclusive feature to notify you should someone accidentally turn off the electricity at the power point. Once your electricity is restored, your unit will send a confirmation message.

VitalCall operates around the clock, 24 hours a day, 7 days a week. Tens of thousands of Australians rely on VitalCall around the country.

What VitalCall can do for you

VitalCall offers a range of products so customers can live confident independent lives. You may be living alone or frequently alone at home. Help is only a phone call away. We also offer specialised products for the frail and disabled.

Voice response is one of the most reassuring elements when faced with an emergency. By simply pressing a button on a VitalCall pendant or wristband, our national team of  operators will action your call for help and remain on the line for reassurance until help arrives. They will have all your relevant details at hand, such as any medication you are taking, medical history and any other vital information, access details and your nominated contacts as provided by you.

Not only you, but your family, friends and neighbours will all have the peace of mind that any request for help is only a phone call away, 24 hours a day, 7 days a week.

It is our mission to help you maintain your independence and lifestyle by providing the best, most reliable, caring, personal monitoring and related services in Australia. We continue to look for ways to enhance our services by understanding and responding to the needs of our customers, their families and the agencies which support them.