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How it works

How it works

Find out why thousands of people in Australia have benefitted from VitalCALL for over 40 years.

VitalCALL is a personal alarm device that can be worn as a pendant or bracelet. It is equipped with a button you press when assistance is required. A signal is sent from the pendant to a base unit, which in turn calls our response centre. There is no need to pick up your phone - our response operators will speak to you through the base unit, assess your needs and send help immediately if required. In the event of a fall, medical emergency or if you need assistance, no matter the time of day, help is at hand with VitalCALL.


Simply press your VitalCALL button on your pendant to send a call to our response centre.


A trained VitalCALL response operator will answer your call to assess your situation.


Based on your requirements, our response operator will contact a family member, friend, neighbour or emergency services to provide the assistance you need.

Important information for our customers regarding business continuity and COVID-19

Our workforce remains committed to meeting the essential needs of our customers to ensure that they too can continue to provide their much-needed products and services.

Our commitment remains steadfast to ensure the safety of our employees while delivering the essential solutions and services we know customers rely on to keep them safe.

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Personal Alarm Systems

Personal Alarm Systems

Neck or Wrist Pendant, our personal alarms are monitored 24/7 to give you peace of mind.

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