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How it works

How it works

Find out why thousands of people in Australia have benefitted from VitalCALL for over 40 years.

VitalCALL is a personal alarm device that can be worn as a pendant or bracelet. It is equipped with a button you press when assistance is required. A signal is sent from the pendant to a base unit, which in turn calls our response centre. There is no need to pick up your phone - our response operators will speak to you through the base unit, assess your needs and send help immediately if required. In the event of a fall, medical emergency or if you need assistance, no matter the time of day, help is at hand with VitalCALL.


Simply press your VitalCALL button on your pendant to send a call to our response centre.


A trained VitalCALL response operator will answer your call to assess your situation.


Based on your requirements, our response operator will contact a family member, friend, neighbour or emergency services to provide the assistance you need.