Are You A Medical Professional?

VitalCALL, Australia’s original personal alarm system, is ideal for referring to your patients who want to live full, independent, and active lives, but would benefit by knowing that if assistance is needed, it is only the press of a button away.


Who can you refer VitalCALL to?

Over the past four decades VitalCALL PERS (Personal Emergency Response System) have assisted hundreds of thousands of Australians including:

  • Seniors living independently in their own homes
  • Patients recently discharged from hospital or care
  • Carers needing some respite and support
  • Sufferers of chronic or worsening conditions
  • People living with a disability

And people who simply want peace of mind that help is at hand should they need it.


Catering for individual needs

We also offer emergency alert devices with added features that meet special patient needs – and help users manage chronic or complex health conditions. See the range of personal alarm equipment we offer.

Find out how VitalCALL emergency alarm service supports your patients or contact us to find out about our healthcare professionals referral scheme.

Help with Patient falls

Healthcare professionals often recommend VitalCALL after patients experience a fall, or health incident. VitalCALL offers your patients reassurance and assistance should any health incident occur at home.

Slips and falls in the home are hazardous for anyone, but they can be life-threatening for older people. Around 100,000 Australians over the age of 65 are admitted to hospitals because of falls. Of those injured, 74% suffered hip-fractures, however it was also reported that 22% suffered from head injuries. ¹

A simple way to help people cope with the risk of falls-related injuries at home is to use VitalCALL Pearl Standard or Pearl Advanced Pendant.  VitalCALL enables people who have been injured, fallen, or become ill in their own homes to call for help by simply pressing the pendant button. The Pearl Advanced Pendant offers extra protection where it may pick up a significant fall and subsequent impact. 

Read more about the VitalCALL Pearl Standard and Pearl Advanced Pendant.

We recommend that elderly patients speak to their local doctor or therapist about preventing falls at home. Here you’ll find valuable information to help them stay safe:

Is your patient eligible for funding?

If your patient has a clinically assessed need, they could be eligible to receive VitalCALL free of charge to remain safe and independent in their own home.

How does DVA funding for personal emergency alarms work?

VitalCALL has been providing personal emergency alert devices to the Department of Veterans Affairs for over 17 years. We’re part of the Rehabilitation Appliances Program (RAP) that provides funding for personal emergency alarms.

To receive DVA funding, your patient will first need:
  1. A referral from a Health Care Professional
  2. D9199 form completed during an in-home assessment by an Occupational Therapist
  3. Once VitalCALL receives the order, we’ll contact your patient to arrange a suitable time for one of our representatives to visit their home and install their VitalCALL

National Disability Insurance Scheme (NDIS)

If your patient has a clinically assessed need, they could be eligible to receive VitalCALL free of charge to remain safe and independent in their own home.

Other types of funding

Certain states and territories also have schemes that may enable users to receive VitalCALL at a discounted price or free of charge.

Those may include corporate groups such as ADSSI, Transition Care, Legacy and more than 100 other aged care and corporate groups for elderly people.

Government Assisted Programs

The CHSP (Commonwealth Home Support Program) provides entry-level support for older people who need some help to stay at home. Service providers work with them to maintain their independence. Support can include help with daily tasks, home modifications, transport, social support, and nursing care.

Other government assisted programs may also be available.

Why is The CHSP important?

Most people want to stay at home for as long as possible as they get older. To support this, the Australian Government subsidise a range of in-home aged care services.

These services help older Australians to:

  • stay independent and safe in their own homes
  • delay or avoid high-level care such as residential care in an aged care (nursing) home
  • stay socially active
  • stay connected with their community

The CHSP is an important part of the government-subsidised aged care system that also offers:

For more information on funding

Visit the
Funding Page

Or contact:
Aged Care Information line on 1800 200 422
My Aged Care website

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