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VitalCALL is Australia’s
original provider of 24 hours a day, 7 day a week personal emergency response alarms.

Retirement Villages

Emergency monitoring and nurse call system

If you have a Caretaker or Nurse Call system in your village or aged care facility, VitalCALL can provide you with Monitoring-only service, which means we provide the emergency monitoring and response service only, should an alarm be activated.

How does emergency monitoring only work?
Once a resident's emergency pendant is pressed, VitalCALL's response centre will receive the alarm and call the residents landline telephone or mobile phone.

If contact is made with the resident, we will:

  1. Follow the resident’s instructions
  2. Ascertain the situation and obtain any information possible

If no contact is made with the resident, we will:

  1. Call an Ambulance
  2. Advise village management
  3. Notify the resident’s emergency contacts