If you have a Caretaker or Nurse Call system in your village or aged care facility, VitalCall can provide you with Monitoring-only service, which means we provide the emergency monitoring and response service only, should an alarm be activated.
How does emergency monitoring only work?
Once a resident's emergency pendant is pressed, VitalCall's response centre will receive the alarm and call the residents landline telephone or mobile phone.
If contact is made with the resident, we will:
- Follow the resident’s instructions
- Ascertain the situation and obtain any information possible
If no contact is made with the resident, we will:
- Call an Ambulance
- Advise village management
- Notify the resident’s emergency contacts