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VitalCALL is Australia’s
original provider of 24 hours a day, 7 day a week personal emergency response alarms.

Retirement Villages

Emergency monitoring and nurse call system

If you have a Caretaker or Nurse Call system in your village or aged care facility, VitalCALL can provide you with Monitoring-only service, which means we provide the emergency monitoring and response service only, should an alarm be activated.

How does emergency monitoring only work?
Once a resident's emergency pendant is pressed, VitalCALL's response centre will receive the alarm and call the residents landline telephone or mobile phone.


If contact is made with the resident, we will:

  1. Follow the resident’s instructions
  2. Ascertain the situation and obtain any information possible

If no contact is made with the resident, we will:

  1. Call an Ambulance
  2. Advise village management
  3. Notify the resident’s emergency contacts

Important information for our customers regarding business continuity and COVID-19

Our workforce remains committed to meeting the essential needs of our customers to ensure that they too can continue to provide their much-needed products and services.

Our commitment remains steadfast to ensure the safety of our employees while delivering the essential solutions and services we know customers rely on to keep them safe.

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Personal Alarm Systems

Personal Alarm Systems

Neck or Wrist Pendant, our personal alarms are monitored 24/7 to give you peace of mind.

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