Emergency monitoring and nurse call system

If you have a Caretaker or Nurse Call system in your village or aged care facility, VitalCall can provide you with Monitoring-only service, which means we provide the emergency monitoring and response service only, should an alarm be activated.

How does emergency monitoring only work?
Once a resident's emergency pendant is pressed, VitalCall's response centre will receive the alarm and call the residents landline telephone or mobile phone.

If contact is made with the resident, we will:

1. Follow the resident’s instructions
2. Ascertain the situation and obtain any information possible

If no contact is made with the resident, we will:

1. Call an Ambulance
2. Advise village management
3. Notify the resident’s emergency contacts