News Updates

Important Update re Telstra 4G and 3G mobile voice and data services - 21 May, 2018

Mon, 21 May 2018 07:25:12 GMT

Telstra Outage Update - 21 May, 2018

Telstra have reported that 4G and 3G mobile voice and data services are improving nationally via their Service Status Website http://servicestatus.telstra.com/

VitalCall are continuing to monitor the outage. However, we recommend affected VitalCall customers test their units regularly until Telstra advises their services are fully restored.

An important message to all VitalCall customers re Telstra Outage - 21 May, 2018

Mon, 21 May 2018 01:32:00 GMT

An important message to all VitalCall customers

Telstra currently indicates intermittent interruptions with 3G mobile services in multiple locations throughout Australia on their Service Status Website http://servicestatus.telstra.com/

We recommend affected VitalCall customers test their units regularly until Telstra advises their services are fully restored.

For further information please contact VitalCall on 1300 360 808

The Team at VitalCall

Technical difficulties resolved- All services now back online

Wed, 18 Sep 2013 07:29:00 GMT

Our technical difficulties have now been resolved and all services are now back online. We appreciate your patience and sincerely apologise for any inconvenience caused.

Technical Difficulties in the VitalCall Response

Wed, 18 Sep 2013 01:19:49 GMT

We are currently experiencing technical difficulties in our response centre. We're sorry about the service interruption, and are working to rectify the issue as quickly as possible and hope to be back online soon. If you have an urgent enquiry, we can still be contacted via our customer service centre on 1300 360 808. If you are experiencing a medical emergency, please contact 000 for assistance.

We thank you for your understanding and patience.

Refer a friend and save

Wed, 17 Jul 2013 06:36:00 GMT

VitalCall offering free monitoring to customers who refer friends

VitalCall has just launched a promotion where it will reward customers who spread the word about how VitalCall can contribute to people’s independence and safety at home. VitalCall is offering customers one month free monitoring if they successfully refer VitalCall to their friends. Their friends also get a free month monitoring. There is no limit to how many months of free monitoring customers can get as part of this promotion.

How much customers save by successfully referring friends?

Successfully refer one friend, save up to $45.43**
Successfully refer three friends, save up to $136.39**
Successfully refer six friends, save up to $272.58**
Successfully refer twelve friends, save up to $545.16**

In order to participate in this promotion, customers need to:

Simply write their name and number on the refer a friend slip
Print it (two sided) and give it to a friend
When their friend signs up and provide the refer a friend slip, both customers get one month free monitoring

How to take up this promotion if someone referred VitalCall to you

Call the VitalCall promotions line on 1300 880 396
Tell the operator that you would like to take up the “refer a friend promotion” and inform them of your friend’s details
Retain the slip your friend gave you and give it to the VitalCall representative upon installation of your system