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VitalCall is Australia’s
leading provider of 24 hours a day, 7 day a week personal emergency response alarms.

Products & Services – Units and Pendants

VitalCALL GO™ - Monitored Personal Emergency Alarm

Whether you are heading to the shops, walking on the beach, or visiting friends, the VitalCALL GO™ gives you peace of mind every step of the way.

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More About This Product

The VitalCALL GO™ pendant is a mobile personal emergency pendant with 3G cellular and GPS technology designed to summon help any time, and from anywhere there is 3G cellular and GPS coverage. When you press it, the VitalCALL GO™ sends an alert to our 24/7 monitoring centre via the 3G telecommunications network, along with your GPS location data. You will be able to talk with a VitalCALL operator over the speakerphone, and they will organise assistance if required.


  • Help button
  • 3G cellular coverage
  • Hands-free speaker phone communication
  • GPS location capability*
  • Approximately 1 month battery before recharge**
  • Fall detection feature***
  • Flexible wearing options include around the neck, fixed to a belt, key ring, or placed in a pocket
  • Water-resistant (IP67) - wear in the shower or bath
  • Weight: 33g
  • Dimensions: 67mm x 47mm x 13.5mm (L x W x H).

* Accurate location details and receipt of alerts are wholly dependent on both GPS and cellular network availability.
** Battery will last for approximately 1 month when not used for emergency alerts. Your VitalCALL GO™ will need to be charged if you have recently sent an alert for help. You will also have to charge your device more frequently with the fall detection feature enabled.
*** While the pendant is designed to detect a significant fall from the standing position, there are circumstances where your VitalCALL GO™ may not automatically activate. If you are able to, you can activate an alert for help by pressing both buttons on your VitalCALL GO™.  NB: The fall detection feature is only available to users who do not have a pacemaker and are not in a wheelchair.

Can be paired with EVE unit

For existing users of an EVE unit, you can pair your EVE base unit with your VitalCALL GO™. Perfect for people who live in areas with unreliable 3G coverage.

Do I need to wear it as a necklace?

The VitalCALL GO™ can be attached to a belt clip, key ring and can be worn on top of clothes or under clothes like any normal necklace/pendant *necklace option not suitable for users with a pacemaker 

No call charges on your phone bill

The new VitalCALL GO™ operates with a SIM Card, and the cost of the SIM is included in your monthly monitoring rate.

Never take it off

The waterproof pendant and wristband are designed to be used in the shower or bath, where most falls occur, while still being small and light enough to wear to bed. However, please make sure you don't spray directly with perfume, aerosol, insect repellent, or similar chemicals.

Easy to clean

Your VitalCALL GO™ can be cleaned with a damp cloth and a non-corrosive, non-abrasive cleaner.

Frequently Asked Questions

Can I wear VitalCALL GO™ with a pacemaker?

If you have a pacemaker you cannot wear the VitalCALL GO™ around your neck. Instead, attach the VitalCALL GO™ to the supplied split ring, which can be attached to a belt clip. The VitalCALL GO™ must be kept at a minimum distance of 25cm from your pacemaker at all times. You should also be sure to keep the charger and the VitalCALL GO™ at least 25cm away from your pacemaker during charging. Please read the statement from our manufacturer.

Do I need to wear it as a necklace?

The VitalCALL GO™ can be attached to a belt clip, key ring and can be worn on top of clothes or under clothes like any normal necklace/pendant

Where can I use the VitalCALL GO™?

You can use the VitalCALL Go anywhere there is 3G cellular and GPS coverage.

What is the size and weight of the VitalCALL GO™?

67mm x 47mm x 13.5mm (L x W x H) and weighs 33g.

What is the expected time the battery will last between charges?

Your VitalCALL GO™ will need a charge approximately every month, however it will inform you when it needs to be placed on the charger. Your VitalCALL GO™ will also need to be charged if you have recently sent an alert for help, as this event uses more battery power

How long does it take to charge a completely flat battery?

It takes approximately three to five hours to charge.

Does VitalCALL GO™ work with my EVE base unit?

Yes. You can use VitalCALL GO™ at home with your base unit.

Will VitalCALL GO™ work in different countries?

No, VitalCALL GO™ will only function in the country it has been set to operate in. It will only function on the installed SIM card and network(s) it has been set up to use. However, if you are travelling domestically, the VitalCALL GO™ pendant features a Flight Mode which must be enabled during travel.

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Important information for our customers regarding business continuity and COVID-19

Our workforce remains committed to meeting the essential needs of our customers to ensure that they too can continue to provide their much-needed products and services.

Our commitment remains steadfast to ensure the safety of our employees while delivering the essential solutions and services we know customers rely on to keep them safe.

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